FAQ
We ship across the UK. Free standard delivery on all orders.
Standard delivery takes 8–15 business days. You'll receive a tracking link as soon as your order ships.
We offer a 30-day returns window on all unused, unopened items. If your product arrives damaged or faulty, we'll replace it free of charge.
Most Velvura products are suitable for all skin types. Individual product pages include any specific contraindications. When in doubt, patch test first.
No. All our devices are designed for home use and come with clear instructions.
Yes — many customers build a routine using complementary devices. We recommend starting with one and adding others once you're comfortable.
Email us at hello@velvura.co.uk and we'll get back to you within 24 hours.