FAQ

Frequently Asked Questions

Where do you ship to? We ship across the UK. Free standard delivery on all orders.

How long does delivery take? Standard delivery takes 8–15 business days. You'll receive a tracking link as soon as your order ships.

What is your returns policy? We offer a 30-day returns window on all unused, unopened items. If your product arrives damaged or faulty, we'll replace it free of charge.

Are your products safe for all skin types? Most Velvura products are suitable for all skin types. Individual product pages include any specific contraindications. When in doubt, patch test first.

Do I need experience to use these devices? No. All our devices are designed for home use and come with clear instructions.

Can I use multiple devices together? Yes — many customers build a routine using complementary devices. We recommend starting with one and adding others once you're comfortable.

How do I contact you? Email us at hello@velvura.co.uk and we'll get back to you within 24 hours.